Refunds & Cancellations

Before work begins You may cancel and receive a full refund at any time before plan work begins on your application — write to us with your application reference.

Red-flag holds If your application is placed on review hold for a health-and-safety reason that we cannot route through professional review or referral within a reasonable period, you will be offered a full refund.

After delivery Because your plan is personalised digital content produced from your intake, refunds after delivery are not automatic. If you believe the deliverable materially fails to reflect the published scope, contact us within 7 days with your application reference and we will review it, including rework or a refund where appropriate.

Failed payments and duplicates Failed payments are never recorded as charges. Our payment layer blocks duplicate payments for the same application, and any duplicate charge identified by you or by the gateway webhook will be refunded in full.

How refunds are paid Refunds are processed back to the original payment method through our payment gateway, typically within 5–7 business days of approval.

Contact bqcolife@gmail.com