Privacy & Data Protection

What we collect We collect the information you enter in the personalisation assessment: your name, contact details, goals, current supplement products (including label photographs you upload), lifestyle context, and the personal-context answers needed to route your request safely. We also keep order and payment-status records, support messages and first-party analytics events (page views and button clicks — no cross-site tracking).

Health-related information Information about medications, conditions, allergies, pregnancy and symptoms is collected only to assess scope and route your application safely — including our professional-review and red-flag workflows. It is processed by the BQCO team and, where a plan requires professional judgement, by the qualified reviewer assigned to your application. Uploaded health-related information is not sent to any AI service without explicit disclosure and consent.

Storage and access Label photographs and documents are stored privately and are never publicly accessible; downloads work through short-lived, access-controlled links. Access is restricted to the team and reviewers who need it to fulfil your order. Customer records are never exposed to other customers.

Consent Service-processing consent (what we need to build your plan) and marketing consent (optional emails about new material) are collected separately. You can withdraw marketing consent at any time by contacting us.

Retention and deletion We keep application and order records for the period needed to deliver the service and meet accounting obligations. You can request access, correction or deletion of your personal data by writing to us; we will act within applicable Indian data-protection requirements.

Security Passwords are stored only as salted hashes, sessions are httpOnly cookies, and payments run through the gateway — we never store card credentials.

Contact Questions: bqcolife@gmail.com